Terms and Conditions YES8 — Complete Platform Guidelines

1. Acceptance of Terms and Conditions

Welcome to yes8, Malaysia's leading online casino platform. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and yes8 ("Platform", "We"). By accessing, registering, or using any part of the yes8 platform — whether via the website, iOS mobile app, or Android app — you acknowledge that you have read, understood, and agreed to be bound by all terms stated in this document.

If you disagree with any part of these Terms, you are not permitted to use the yes8 platform. Your continued use of the platform following any changes to these Terms will be deemed as your acceptance of those changes.

2. Member Eligibility

To be eligible to register and use the yes8 platform, you must meet all of the following requirements without exception:

• Must be at least 18 years of age at the time of registration.
• Does not reside in a country or territory where online gambling is explicitly prohibited by local law.
• Register under your own name and not on behalf of a third party.
• Has never been banned or blocked from using the yes8 platform previously.
• Have full legal capacity to enter into binding agreements.

Yes8 reserves the right to verify the eligibility of any member at any time. If you are found not to meet any of the above requirements, yes8 reserves the right to immediately suspend or close your account and withhold any balance in the account until the investigation is complete.

3. Account Registration & KYC Verification

Each user is permitted to hold only one yes8 account. Registration of multiple accounts by the same individual is strictly prohibited and may result in the closure of all related accounts and forfeiture of all balances and bonuses.

During registration, you are required to provide accurate, complete, and current information including your full name, date of birth, mobile number, and active email address. Inaccurate or false information may result in account suspension.

The Know Your Customer (KYC) process is mandatory before your first withdrawal or when requested by the yes8 security team. Required documents may include:

• Valid Malaysia identity card (MyKad) or passport.
• Proof of current address (bank statement or utility bill dated within the last 3 months).
• Proof of ownership of the registered payment method.

4. Deposits & Fund Withdrawals

Yes8 supports a wide range of local Malaysia payment methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed instantly and credited to your account in less than 5 minutes.

For withdrawals, the following conditions apply:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals are processed automatically and arrive in your bank account or e-wallet in under 15 minutes, including weekends and public holidays.
• KYC verification must be completed before your first withdrawal can be processed.
• Withdrawals must be made to the same payment method used for deposit, subject to anti-money laundering policy.
• Daily and weekly withdrawal limits vary by membership tier and can be reviewed in your account settings.

Yes8 does not charge any processing fees for standard withdrawals. However, any fees imposed by your payment provider or bank are your own responsibility.

5. Bonuses, Promotions & Loyalty Programme

All bonuses and promotions offered by yes8 are subject to rollover requirements explicitly stated in each offer. The following general terms apply to all bonus types:

• The welcome bonus is available to new members making their first deposit only.
• Rollover requirements must be fully met before any withdrawal from a bonus balance is permitted.
• Bonuses are non-transferable between accounts and may only be used by the account holder who received them.
• Yes8 reserves the right to void bonuses if there is evidence of abuse or exploitation of the promotions system.
• Bonus expiry dates are as stated in the specific terms of each promotion. Expired bonuses cannot be recovered.
• Certain games may contribute at different rates towards rollover requirements. Please check the details of each promotion for more information.

The yes8 VIP loyalty programme operates on points accumulated from wagering activity. Advancing to higher VIP tiers unlocks additional benefits including higher withdrawal limits, personalised bonuses, and a dedicated VIP account manager.

6. Game Rules & Fairness

All games available on the yes8 platform are supplied by licensed software providers using Random Number Generators (RNG) that have been audited and certified by independent bodies. This ensures that every game outcome is fully random and cannot be manipulated by any party.

• Game outcomes are final and cannot be altered once settled by the system.
• In the event of a technical issue during a gaming session, yes8 will review server records to determine the valid outcome.
• Wagers placed using unauthorised methods or through exploitation of technical vulnerabilities will be voided.
• Yes8 reserves the right to reject wagers or limit the wagering limits of any account without providing a reason.
• The Return to Player (RTP) rate for each slot game can be found in the respective game information.

For Live Casino games, the rules of play are as conducted by the live dealer and determined by the relevant live casino provider. The dealer's decision is final.

7. Account Security & User Responsibilities

You are solely responsible for keeping your yes8 account password and login credentials confidential. yes8 will never ask for your password via email, SMS, or live chat.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an added layer of security.
• Never share your login credentials with anyone, including family members.
• Log out of your account after every session, especially when using a shared device.
• Report immediately to customer support if you suspect any unauthorised activity on your account.

Yes8 will not be held liable for any losses arising from a user's negligence in safeguarding their account information. However, we will conduct a full investigation for every complaint related to account security.

8. Prohibited Conduct

The following activities are strictly prohibited on the yes8 platform and may result in immediate account closure, forfeiture of balance, and reporting to the relevant authorities:

• Money laundering or the use of funds obtained through illegal means.
• Using automation software, bots, or any third-party tools to play or manage an account.
• Colluding with other players to exploit bonus or promotion systems (bonus abuse).
• Registering multiple accounts to gain unauthorised advantages.
• Using false information or another person's identity during registration or KYC.
• Attempts to hack, disrupt, or damage the yes8 technical infrastructure.
• The sale, transfer, or use of a yes8 account by a third party.

9. Account Suspension & Closure

Members may close their yes8 account at any time by contacting customer support via live chat. Account closure requests will be processed within 48 hours, and any eligible balance will be returned to the original payment method.

Yes8 reserves the right to suspend or close an account under the following circumstances:

• Confirmation that the member does not meet the specified eligibility requirements.
• Failure to complete the KYC process within the stipulated timeframe.
• Any activity that violates any section of these Terms.
• Requests from relevant authorities or regulatory bodies.
• No account activity for more than 12 consecutive months.

If an account is closed at the member's own request, all unused loyalty points and bonuses will be automatically forfeited and cannot be recovered.

10. Responsible Gaming

Yes8 takes our social responsibility very seriously. We believe that gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship. The yes8 platform provides a range of tools to help members play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Loss Limit: Set a maximum loss amount you are willing to accept within a given time period.
• Session Limit: Set a maximum duration for each gaming session to prevent excessive time spent playing.
• Temporary Break: Suspend your account for 24 hours, 7 days, or 30 days without having to provide any reason.
• Self-Exclusion: Choose to exclude yourself from the platform for a period of 6 months, 1 year, or permanently.

If you are concerned about your gambling habits or those of a loved one, please visit the Responsible Gaming for additional support resources.

11. Personal Data Protection

Yes8 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data collected during registration and use of the platform is processed in accordance with the yes8 Privacy Policy, which can be reviewed on the Privacy Policy ours.

• Your personal data will not be sold or shared with third parties without your explicit consent.
• All data is stored on servers protected with 256-bit SSL encryption.
• You have the right to request access to, correction of, or deletion of your personal data at any time.
• The use of cookies on the yes8 website is solely for the purpose of enhancing user experience and platform analytics.

12. Amendments to Terms & Liability Limits

Yes8 reserves the right to amend, update, or replace any part of these Terms at any time. Members will be notified of changes via their registered email or in-platform notification at least 7 days before the changes take effect, except in emergency situations requiring immediate action.

The liability limits of yes8 are as follows:

• Yes8 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• The maximum liability of yes8 to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.
• Yes8 is not responsible for service disruptions caused by factors beyond our control, such as internet outages, natural disasters, or government orders.

These Terms are governed by applicable law and any dispute that cannot be resolved through negotiation will be referred to a recognised arbitration body. Continued use of the yes8 platform following any amendment constitutes your full acceptance of the revised terms.